Terms & Conditions

Mischief has arranged for tickets for these productions to be supplied through Ingresso. The terms and conditions for the sale of tickets at https://tickets.mischiefcomedy.com are separate and different from the terms and conditions relating to use of other pages of https://mischiefcomedy.com/ and are as follows. SPECIAL TERMS & CONDITIONS FOR SPECIAL PERFORMANCES OF THE PLAY THAT GOES WRONG BOOKED THROUGH MISCHIEF TICKETS UNTIL FURTHER NOTICE These performances are scheduled to take place under special conditions. Please see below for the conditions which currently apply to these performances. Because circumstances and regulations may change between your purchase and the performance date, the terms and conditions may change. We will always try to inform you if changes affect a performance you have booked for but we also recommend that you visit this site to stay up to date on current conditions. These terms and conditions are in addition to the standard terms and conditions (displayed below). SPECIAL CONDITION OF ENTRY To assist with test and trace the venue are introducing an airline-style check-in. Entry to the performance requires completion of the check in process: • 48 hours before your performance you will receive a pre-visit email with a check-in link from Nimax Theatres - Please look out for this email and if you do not receive it 48 hours before you are due to attend the show please contact us at ticketservices@mischiefcomedy.com • You will be required to confirm that members of your party do not have Covid-19 symptoms - if you cannot confirm this you will be unable to attend the show and will be offered an Exchange Card which is the equivalent of an exchange and can be used to purchase tickets for a future Mischief production performance (this must be completed no later than 10am on the morning of your performance, unfortunately we will be unable to change your booking after this time and you will lose the full value of your booking). • Once you have completed the questionnaire and you have confirmed neither yourself or any member of your party have, or are showing any signs of having Covid-19, Nimax Theatres will email you an E-Ticket for admittance. If you have not received your E-Ticket from the venue 24 hours before the performance please contact us on the above email address. • The venue will only accept E-ticket for admittance, please make sure you have your E-ticket ready when you arrive at the theatre • Name and Email address - this will be used to communicate pre-show procedures to you, assist with test and trace and provide E-tickets on completion of check-in. Please make sure you provide us with a correct email address when confirming your booking, and please keep checking your junk mail just in case any correspondence is sent there in error. SPECIAL EXCHANGE FACILITY Because of the special circumstances at the moment, you have some additional flexibility. • If you do not wish to or cannot attend a performance you have booked through Mischief Tickets, you are entitled to a free exchange subject to certain conditions. Please note there is no entitlement to a refund after purchase unless a performance is cancelled. • We must receive your request for an exchange in writing by email no later than 10am on the day of the performance you have booked for. You do not need to request a specific performance as exchanges can be made by allocating you a Mischief Exchange Card which stores the value of original booking (including any fees). • When we receive your request for an exchange, your original booking will be cancelled and you will not be able to use it to attend that performance or to claim a refund should that performance be cancelled. • We will contact you by email soon after you make the request with information about your Exchange Card value and how to redeem it. It may then take a few more days to send you the card details to enable redemption. • As soon as you have received the card details from us by email, you can use the value on the card to make a replacement booking when you are ready. The value will be the entire value of your original booking including any booking fees. • Seats and fees at the performance you exchange to may be the same or different to the original performance. If your replacement booking is for a higher total value you will be able to top up the card with a credit card payment at check out. If your replacement booking is for a lower total value, the cash value cannot be refunded to you however it can be put towards a future purchase from Mischief Tickets. Please note that Mischief Tickets only sells tickets for Mischief shows and at the moment we are only able to sell for Mischief West End productions. • You do not have to make your replacement booking immediately, your Exchange Card value is valid until February 2022. • Any value remaining on the Exchange Card after the 27th February 2022 is retained by Mischief Tickets. • There is no entitlement to a refund unless a performance is cancelled. As refund processing times vary according to prevailing circumstances, the venue and the banks involved in the purchase, a Mischief Exchange Card can be a better alternative for many customers than a refund. We will notify you if a Mischief Exchange Card will be used to refund your booking and give you an opportunity to select a refund via your original payment card instead if you still prefer this. STANDARD TERMS AND CONDITIONS These terms and conditions are separate from and in addition to the Special Terms and Conditions (displayed above). If there is any conflict between the Standard and the Special Terms and Conditions, the terms which are more favourable to you, the customer, will apply. I. PRIVACY POLICY The following policy will govern how any information you provide to us through this website will be used. When you book with us we will ask for your name, address, telephone number, email address and credit card details. This allows us to fulfil your ticket request, track your order and contact you regarding your booking. All the information you enter onto our site is encrypted. Encryption is a method of scrambling messages so they cannot be read without decryption keys. Our 128-bit encryption system ensures that your personal and credit details remain secret. No personal information provided by you will be used for marketing purposes unless you agree to the data protection statement when completing a booking. If you agree to the data protection statement marketing information will be sent by Mischief. This information will only be used to send emails that may be of interest to you. You can unsubscribe from this service at any time by following the unsubscribe link in the emails you receive. No personal information provided by you will be shared with any third parties unless you agree to the particular data protection statement when completing a booking. We may share very general information about our customers as a group with advertisers, business partners, sponsors and other third parties. We use this data to customize our service offerings and content based on your needs. This data is not personally identifiable. Credit and debit card details may also be securely held by the company which processes your transaction. This information should be clearly noted in the terms and conditions of the suppliers providing the items in your order. We never save information such as passwords or credit card numbers on cookies. We do, however, require cookies in order to fulfil transactions (we use them to keep track of what is in your shopping basket, for example). If you have cookies turned off, you will not be able to use our transactional service. Our servers store IP addresses for all connections to the service. This information will be used for statistical purposes only. If any of your personal information changes, or you identify a mistake in our records, please contact us and we will update our data immediately. The following terms and conditions apply to your general use of this website, which is owned and operated by Ingresso Group Limited (“Ingresso”). II. TERMS AND CONDITIONS FOR THE SALE OF ITEMS THROUGH THIS WEBSITE Terms and conditions governing the sale of items on this website will apply to the individual items purchased based on the supplier of those items. Certain terms and conditions may not apply to all items purchased. By completing a transaction through this site you agree to comply with these terms and conditions and all applicable laws, rules and regulations. 1. Terms and Conditions for the Sale of Tickets Additional terms and conditions will apply to tickets purchased for live entertainment shows based upon the Show and the supplier. The individual terms and conditions for the applicable show will be clearly displayed at time of booking and on your confirmation of purchase documents. Please make sure to read and understand the individual show terms and conditions in addition to these general conditions. III. TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE The following are the terms and conditions applicable to access and use of this website (or 'site'). By gaining access to and using this site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations. This site is owned by Ingresso Group Limited registration number 0747 7714, registered office – Metro Building, 1 Butterwick, Hammersmith, London, W6 8DL. Payment handling is contracted by the ticket supplier and is subject to their terms and conditions. Ingresso reserve the right to change these terms and conditions from time to time by posting the new version on the website, so please check this page of the Site regularly. 1. Commercial Use of the Site The information and materials on the site are provided for the personal use of customers or potential customers of Ingresso and Mischief to review information on items and promotions and to purchase said items. Customers are authorised to visit, view and keep copies of pages on the site for their own personal use only. Any commercial use of the Site, or of any Information, in any way is strictly prohibited. In addition, personal and commercial visitors to this site should not: copy, download, publish or distribute any Information for any purpose not authorised by these terms and conditions modify any of the Information use any Information for any public display, performance, sale or rental transfer, remove, modify or alter any copyright, trade mark or other proprietary notice transfer any information to any other person link your website to the Site, other than to its home page (unless officially affiliated to us) use the site or link it with other websites to sell or re-sell tickets (unless officially affiliated to us) 2. Ingresso Property The site and all information and other content on the site (including without limitation, text, graphics, videos, music, sound and links) is the property of Ingresso unless otherwise indicated and protected under international treaty provisions and world-wide copyright laws. Except as expressly permitted by these terms and conditions, none of the Information nor any such content may be reproduced, copied, edited, published, transmitted or downloaded in any way without Ingresso's prior written permission nor does Ingresso grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information. Ingresso's and Mischief logos found on this site are trademarks of the respective companies. Mischief® and Goes Wrong® are trade marks and registered trade marks of Mischief Worldwide Ltd.. They must not be used without the trademark holder’s prior written permission. All rights reserved. 3. Customer Input on Site, Links and Searches Ingresso are not responsible for any contributions made by customers or other third parties to the site, which remain the personal responsibility of the person providing them. 4. Links and Searches You may from time to time be provided with links to other websites. Unless otherwise stated, these sites are not controlled by Ingresso or Mischief in any way and neither Ingresso or Mischief are not responsible for the accuracy, completeness, legality or any other aspect of these other sites or any content on them. IV. TERMINATION & DISCLAIMERS 1. Termination If you do not comply with these terms and conditions then, in addition to any other rights which we may have, we may (without refund or further notice to you) terminate your right of access to the site, stop you using the site in the future, require you to destroy any information downloaded, printed or otherwise copied from the site and/or cancel any orders placed by you. 2. Disclaimers All information is provided on an 'as is' and 'as available' basis. All express or implied warranties of any kind (including warranties of merchantability, fitness for purpose and non-infringement of the intellectual property of a third party) are excluded to the fullest extent permitted by applicable law. Ingresso, its subsidiaries, affiliated companies, and each of their officers, directors, employees, members, managers and agents give no representation or assurance of uninterrupted or error free service nor that the site will provide any specific search results. Ingresso will regularly change the information from time to time without notice but makes no commitment to keep the Information up-to-date nor is any warranty given by Ingresso as to the currency, accuracy or completeness of the information. 3. Your Use of the site Your use of the site is at your own risk. Whilst Ingresso believes that the site is entirely secure, Ingresso cannot guarantee that any of your personal information will remain private, nor that the site (or any site to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. Ingresso exclude to the fullest extent permitted by applicable law all liability for any loss, expenses or damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of additional revenue or other consequential or economic losses) arising out of the use or inability to use the site or the information. 4. Disclaimers and Governing Law Ingresso are not responsible for any acts or omissions of any customers, other users of the site, advertisers on the site or other third parties connected with the site nor for the events, services or products of any event organiser, venue, promoter, producer or other third party connected with any event or product sold on the site. The site is operated by Ingresso from its offices in England. Ingresso do not represent or warrant that the Information is appropriate or available for use in other jurisdictions and access to the Information from jurisdictions where its contents are illegal is prohibited. You may only use this site for lawful purposes and in accordance with these terms and conditions. These terms and conditions are governed by and construed in accordance with English law and any dispute or question in connection with them will be subject to the jurisdiction of the English Courts. If you have a complaint then please contact us using one of the methods here: https://tickets.mischiefcomedy.com/site/about/